Storage Noak Hill Terms and Conditions for Services

These Terms and Conditions set out the basis on which Storage Noak Hill provides storage, associated removal, transport and related services to you. By making a booking, using our storage facilities, or instructing us to provide any associated removal or handling services, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business entering into an agreement for services with Storage Noak Hill.

Services means any storage, removal, packing, loading, unloading, transport, handling, or other related services provided by Storage Noak Hill.

Goods means the items and property that you deliver to, or ask us to handle, store, move or otherwise deal with.

Contract means the agreement between you and Storage Noak Hill, made up of these Terms and Conditions together with any written or verbal confirmation of your booking and any agreed variations in writing.

Site means any premises, storage facility, depot, or location provided or used by Storage Noak Hill in connection with the Services.

2. Scope of Services

Storage Noak Hill provides storage and associated removal and transport services for domestic and commercial customers. The specific Services to be provided will be as described in your booking confirmation or any written quotation accepted by you.

We reserve the right to refuse to provide Services where we reasonably consider that the request is unsafe, unlawful, impractical, or beyond our normal operational capability.

3. Booking Process

3.1 Enquiries and quotations

You may request a quotation for Services by contacting us and providing accurate information about the nature, volume and approximate value of your Goods, the collection and delivery addresses, access details, and any special requirements. Any quotation we provide is based on the information you give us and is not a binding offer until accepted by you and confirmed by us.

3.2 Acceptance and confirmation

A booking is considered confirmed when we have accepted your request, agreed a date, and confirmed the details verbally or in writing. We may require a deposit or part payment to secure the booking. We reserve the right to decline a booking at our discretion.

3.3 Changes to bookings

If you wish to change the date, time, scope or location of the Services after booking, you must notify us as early as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in an adjustment to the charges, and any additional sums will be notified to you before we proceed.

4. Charges and Payments

4.1 Pricing

Our charges for storage and removal services are based on factors including, but not limited to, the volume and nature of Goods, access conditions, distance to be travelled, duration of storage, labour requirements and any additional services requested such as packing materials or specialist handling.

4.2 Deposits and part payments

We may require a deposit or advance payment before commencing the Services or reserving storage space. Deposits are applied towards the final invoice and are otherwise non refundable except as set out in these Terms and Conditions or where required by law.

4.3 Payment terms

Unless otherwise agreed in writing, payment for removal and transport services is due on or before the day the Services are carried out. Storage fees are normally charged in advance on a weekly or monthly basis, as specified in your storage agreement or invoice. We reserve the right to suspend Services or restrict access to Goods if payments are overdue.

4.4 Late payment and interest

If you fail to pay any amount due by the due date, we may charge interest on the overdue balance at a reasonable commercial rate, accruing on a daily basis until payment is received in full. We may also charge reasonable administration fees for managing late or failed payments.

4.5 Lien over Goods

We have a contractual lien over the Goods in our possession in respect of any unpaid sums due under the Contract. This means we are entitled to retain possession of the Goods until all amounts owed are paid. If fees remain unpaid for a substantial period despite notice, we may dispose of or sell the Goods in accordance with applicable law and apply the proceeds towards outstanding sums, after deducting our reasonable costs.

5. Cancellations and Postponements

5.1 Customer cancellations

If you wish to cancel or postpone your booking, you must notify us as soon as reasonably possible. Any cancellation or postponement may be subject to charges, depending on how much notice you provide.

5.2 Notice based charges

Where Services are scheduled for a specific date, we may apply the following guidelines unless otherwise stated in writing. If you cancel more than seven days before the scheduled date, we may retain all or part of any deposit to cover reasonable administration costs. If you cancel within seven days but more than 48 hours before the scheduled date, a percentage of the quoted charges may be payable. If you cancel within 48 hours of the scheduled date, we may charge up to the full quoted amount, reflecting our likely loss of opportunity to rebook the slot.

5.3 Company cancellations

We may cancel or postpone the Services where we are unable to perform them due to events beyond our reasonable control, including severe weather, accidents, transport disruption, strikes, or the unavailability of key staff or equipment. In such cases, we will offer a rebooking at the earliest practical date or, if appropriate, a refund of any sums paid for Services not provided. We will not be liable for indirect or consequential losses arising from such cancellations.

6. Customer Responsibilities

6.1 Accurate information

You must provide complete and accurate information about the Goods, access conditions, addresses and any special handling requirements at the time of booking. If the actual circumstances differ substantially from those described, additional charges may apply and we may need to amend or suspend the Services.

6.2 Packing and preparation

Unless we have specifically agreed to provide packing services, you are responsible for packing your Goods safely and securely, using suitable materials and boxes that can be lifted safely by our team. Fragile, delicate or high value items must be appropriately protected and clearly labelled.

6.3 Access and parking

You must ensure that we have suitable access to the premises at the agreed times, including arrangements for keys, lifts and parking. Any restrictions such as loading times, permits, or access codes must be notified in advance. If we are delayed or unable to complete the Services due to lack of access or parking, waiting time or additional charges may apply.

6.4 Prohibited and restricted items

You must not store or present for removal any Goods that are illegal, dangerous, explosive, flammable, perishable, live animals, or items that may deteriorate, infest, or cause contamination or damage. Hazardous materials, including fuel, gas cylinders, chemicals, and waste, must not be included unless we have agreed in writing and suitable arrangements are in place.

7. Waste and Environmental Regulations

7.1 Waste responsibilities

Storage Noak Hill is not a waste disposal facility. You must not use our storage units or vehicles to dispose of general refuse, household waste, construction debris, clinical waste, or any other materials that constitute waste under applicable regulations.

7.2 Disposal services

If you request us to remove unwanted items, we may offer, at our discretion, a separate clearance or disposal service. Any such service will be subject to separate pricing and compliance with relevant waste regulations. We may use licensed waste carriers or approved facilities and will pass on any associated costs to you.

7.3 Prohibited deposits

You must not leave unwanted items, packaging materials, or rubbish in communal areas, car parks, corridors, or outside units at the Site. Any such deposits may be treated as unauthorised waste and removed at your cost, including reasonable charges for labour, transport and disposal.

7.4 Compliance with law

You are responsible for ensuring that any items you ask us to remove or store are lawfully owned or controlled by you and that you are not in breach of any environmental, waste, or other legal obligations. We may refuse to handle or store items that we reasonably suspect to be illegal, contaminated or in breach of regulatory requirements.

8. Liability and Limitations

8.1 Our duty of care

We will exercise reasonable care and skill in providing the Services. However, you acknowledge that some risk is inherent in removal and storage activities, including the risk of minor damage or wear to Goods and property.

8.2 Exclusions of liability

We are not liable for loss or damage to Goods arising from incorrect or inadequate packing by you, inherent defects or vulnerabilities in the Goods, normal wear and tear, atmospheric or climatic conditions, vermin or infestation not caused by our negligence, changes in temperature, or consequential losses such as loss of profit or emotional distress.

We are not responsible for any loss or damage that arises from your failure to comply with these Terms and Conditions, including failure to disclose information about the Goods or access conditions.

8.3 Limitation of liability

To the extent permitted by law, our total liability for loss of or damage to Goods, or for any other claim arising from the Services, shall be limited to a reasonable amount that reflects the replacement or repair value of the affected Goods, subject to any specific limits set out in your quotation or storage agreement. You are encouraged to obtain appropriate insurance cover for your Goods for their full replacement value.

8.4 Insurance

Unless expressly stated, our charges do not include insurance for your Goods. You remain responsible for arranging adequate insurance cover. If we offer any optional cover or arrange insurance on your behalf, the scope and terms of such cover will be provided separately and will not extend our liability beyond that set out in these Terms and Conditions.

8.5 Property damage

Where we cause physical damage to premises or property during the performance of the Services due to our negligence, our liability will be limited to the reasonable cost of repair or, where repair is not practical, reasonable compensation based on the condition of the property prior to the incident.

8.6 Non exclusion

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot legally be excluded or limited.

9. Access to Stored Goods

9.1 Access rights

Your access to stored Goods will depend on the type of storage service you have arranged. Where access is permitted, it will be during our usual operating hours or at other times by prior agreement. We may require reasonable notice before granting access to certain types of storage.

9.2 Security and identification

For security reasons, we may require you or your authorised representatives to provide identification or proof of authority before granting access to stored Goods. We may refuse access where we are not satisfied with the identity or authority of the person requesting entry.

9.3 Right of inspection

We reserve the right to open and inspect Goods where required by law, by court order, or where we reasonably suspect that the Goods contain prohibited items or present a risk to safety or property. We will endeavour to notify you where legally permissible.

10. Termination of Storage

10.1 Termination by you

You may terminate storage by giving us the required notice as set out in your storage agreement or invoice terms. All outstanding charges up to the date of removal must be paid before your Goods are released.

10.2 Termination by us

We may terminate the storage agreement by giving you reasonable notice where you have breached these Terms and Conditions, where payments are substantially overdue, or where continued storage is no longer practical or safe. In urgent cases involving safety, illegality, or serious breach, we may terminate without notice and require removal of your Goods.

10.3 Uncollected Goods

If you fail to remove your Goods at the end of the agreed storage period or after termination, and after reasonable attempts to contact you, we may treat the Goods as abandoned and exercise our rights under the lien clause, including the sale or disposal of Goods in accordance with applicable law.

11. Data Protection and Privacy

We will handle any personal information you provide in connection with the Services in accordance with applicable data protection laws. Information will be used to administer your account, provide the Services, manage payments, and comply with legal obligations. We may retain records for a reasonable period for accounting, regulatory, and insurance purposes.

12. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of the Services, you should inform us as soon as possible so that we can seek to address the issue. We ask that you provide full details of your concerns, including any supporting information, within a reasonable time after the event. We will investigate and respond to complaints in a fair and timely manner.

Where disputes cannot be resolved directly, you may have the right to pursue the matter through the courts or, where available, an alternative dispute resolution scheme.

13. Amendments to Terms and Conditions

We may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or our operational requirements. The version in force at the time you enter into a Contract for Services will normally apply to that Contract, unless changes are imposed by law or agreed between us in writing.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, except where mandatory law provides otherwise.

15. General Provisions

15.1 Entire agreement

These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between you and Storage Noak Hill in relation to the Services and supersede any prior understandings or representations.

15.2 Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 No waiver

Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.4 Assignment

You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract any of our rights and obligations where this does not materially reduce the level of service provided to you.

By using the Services of Storage Noak Hill, you confirm that you have read, understood and agree to these Terms and Conditions.